FAQ

  • Make sure the network installation is installed properly
  • Install vSpace on the host/server
  • Create user name dan password
  • Enter the user that has been created into the Remote Desktop Group
  • Restart host
  • Register vSpace
  • IP settings on the device
  • Then click ‘connect’ on the NComputing device display

For Windows licensing on NComputing, it is required to use OEM Windows Server (2003 x86 or 2008 R2 x64 or 2012 x64) and on every Ncomputing device using CAL and RDS CAL.

No, that’s not allowed. You must purchase and run Microsoft Windows Server, the appropriate operating system for your needs. You must also obtain a Microsoft client access license which requires a certain number of users or devices to access and use the server. Use only licensed Microsoft Windows Server software, designed and supported by Microsoft for multiple simultaneous users.

Yes, you can use NComputing systems to build digital display systems and multi-monitor workstations. You can also enable multiple remote access configurations to provide single user access to one or more machines from one or more locations – for ultimate compute access flexibility. For this single user application, the use of Microsoft operating systems such as Windows XP, Windows 7 and Windows 8 is allowed.

NComputing can run on Active Directory systems, but the NComputing host is set to join an existing domain, not as its domain.

It depends on how many users will be handled and what applications will be used. However, the average specifications are as follows.

Max. Number Of Users
 Entry-Level HostMid-Range HostHigh-End Host
 Intel™ Core2 Quad Q8300
-or-
Intel Xeon E5507
8 GB RAM DDR2/DDR3 Standard SATA or SSD Drive Server 2008 R2 SP1 (64-bit)
Intel Core™ i7 2600 Quad-Core
-or-
Intel Xeon X5670
16 GB RAM DDR3 10K RPM SATA or SSD Drive Server 2008 R2 SP1 (64-bit)
Dual Xeon™ X5660, 6 Cores
24 GB RAM DDR3 4x 15,000 RPM SAS drives (RAID 10) Server 2008 R2 SP1 (64-bit)
Low Workload2060100
Medium Workload154580
High Workload123560
480p Video112060
720p Video91635

In general, standard office and school applications (MS. Office, Accurate, browser, etc.) can run well on the NComputing system. However, new applications or applications that are tailor made (homemade/ordered) must be POCed first in order to determine whether they can run on the NComputing system or not. In general, NComputing can run on multiuser applications.

Yes, the L300 and M300 can be attached to the printer on their respective devices, by first installing the printer driver on the host and then running it. If it is running well, then the printer is plugged into the NComputing device.

Broadly speaking, Ncomputing consists of 5 types, namely L, M, N, U, and X. And each type has its own category.
– L series consists of: L130, L230, L300
– M series consists of: M300
– N series consists of: N400, N500, N500w
– U series consists of: U170
– X series consists of: x350, X550.
Especially for the N series is devoted to running on Citrix systems. The other type can run on both Windows and Linux systems.

NComputing can run on almost all Windows and Linux platforms. But legally only allowed to use Windows Server. So NComputing can run on XP x86, 7 x86 and x64, 8 x64. The server can run on Windows Server 2003×86, 2008 R2x64, 2012×64, Windows Multipoint Server 2011 and 2012 x64. And for new Linux can run on Ubuntu ver 10.04 and 12.04.

Yes, NComputing can run on Virtual Machine systems, such as VMWare, Hyper-V, and Virtual Box.

Technically the USB port on the L230 is usb v.1 so it is only intended for USB flash drives.

Yes, the USB port on the NComputing device can be disabled by entering the NComputing console on the host then on the NComputing console we can disable the USB either individually or directly as a whole.

Almost all USB devices are supported by the L300 or M300. For the detailed version, check http://ncomputing.com/support/usb-peripheral-database. However, you must first create an account at www.ncomputing.com for free.

  • From the host computer click ‘start’ then click ‘run’
  • Type “regedit” (without the quotes) then enter
  • From the windows registry editor, navigate to HKEY_LOCAL_MACHINE –> SYSTEM –> CurrentControlSet –> Control –> Terminal Server
  • klik kanan pada kategori “Terminal Server” dan pilih “NEW -> DWORD Value”
  • Name the new DWORD Value with the name “HonorLegacySettings” (without the quotes)
  • Right click “HonorLegacySettings” and select modifyy
  • Change hexadecimal value: 1
  • Close Registry Editor to complete this process and reboot your host. From your L and M devices, you can now enter the folder path for the application to be displayed on startup in the standard Windows Desktop place.

X series maximum distance is 10m with Cat6 UTP cable and 5m with cat 5 . UTP cable

L-series bandwidth requirements are typically low (<1 Mbps). However, if USB data transfer and/or multimedia streaming is in progress, bandwidth usage may increase periodically. Please refer to the following table for the average bandwidth usage and recommended per-device provisioning in different usage scenarios.

* Note:

  • The L300 is the only device designed for multimedia streaming. Playing multimedia content on L130 and L230 devices or with incorrect codec configuration may result in increased network load. The L-series device starts connecting, but quickly resets to the Server Selection screen.
  • If the L-series device can see the server, but the connection is refused without an error message, there may be a problem with the device passing Windows logon data when activating. To fix this problem, remove the user credentials or automatic logon configuration from the access device (see the L-series User Guide for this procedure), and retry the connection.
  • Device Error “Server not ready”. This error has been largely eliminated in newer versions of the L-series vSpace software. Please obtain the latest version of the vSpace software from http://www.ncomputing.com/downloads and uninstall/reinstall with that version.
  • Device Error “cannot connect server”. This error indicates that the L-series device is not receiving a response from the designated host PC. Performs a ping test to ensure that the host PC can successfully communicate with the L-series device. If the ping test is successful, verify that the L-series device has the correct “Connection Profile” settings (see L-series User Guide) and, if the problem persists, try uninstalling and reinstalling the vSpace software to the latest version.

Registration of the vSpace software is required for full product functionality, and it is preferable to register immediately after installation. The exception to this is when you create a hard-drive image for quick deployment (?); in this case, registration must be done after each system receives the image. Product registration can be done directly via an internet connection (see “Firewall Configuration” above) or by e-mail with an offline registration file. For specific instructions, please refer to the user guide for your product: http://www.ncomputing.com/support/documentation.

  • For L-Series : 5 watt
  • For M-Series : 6 watt
  • X-Series : 1 watt/device
  • U-Series : 5 watt

By default the NComputing user is the standard user, and each NComputing user has their own profile. So each NComputing user cannot see other users’ data if they are not given permission by the administrator.

Yes, it can be done but it is not a feature of NComputing but a feature of Microsoft, so we can set it through Microsoft security whether the user is allowed to use it or not (deny or allow).

Technically, NComputing can use a cloud system, but for now (especially in Indonesia) we do not recommend this system, because it is feared that at any time the network is down or has high latency, the ncomputing user will lose the connection.

Yes, NComputing can still be used properly even though it is in a different vlan, but both vlans must have been previously connected and on the device side NComputing must enter the IP host (which is different from NComputing’s vlan) manually, in other words it cannot be read on the console device NComputing.

Yes, the L and M series can be combined, but the other series cannot be combined, only the two series.

Yes, we can monitor every ncomputing user and we can remotely monitor what is being done and what applications are being run, that is a feature of ncomputing, and can be accessed via the vspace console on the host.

The latest version of Vspace can be downloaded at www.ncomputing.com/softwaredownload. But you have to create an account first and it’s free.